When the shit hits the fan – you have to make it happen with whatever resources you’ve got. By “It” I mean whatever needs to be done. Sure, you can complain about it, and if that makes you feel better, knock yourself out.
But complaining in the middle of a shitstorm isn’t going to get the job done.
However – and this is a key point I didn’t fully understand until late in life – whatever deficit in resources was encountered when dealing with said shitstorm must eventually be addressed and dealt with.
For the longest time, I thought just getting the job done was enough. But it isn’t – because if you keep delivering without the proper resources, nothing will ever change.
You’ve got to follow through and try to fix whatever is broken, and for me, this is the hardest part.
Being good in a crisis is natural for me – following up and making changes to the system is hard.